GREENVILLE: After rolling out a COVID-19 self-reporting application for residents, the City of
Greenville Fire Rescue Department (GFRD) has expanded the application to include other
information that would be helpful in an emergency. GFRD has been working closely with technology
partner First Due to release Community Connect, an application focused on protecting residents and
their property in the most effective way possible during an incident or major disaster. Community
Connect is a secure, easy to use platform that allows residents to share critical information about their
household in order to aid first responders and emergency service personnel to respond more
efficiently and effectively; ultimately resulting in better incident outcomes.
Community Connect is completely voluntary and residents are individually able to decide which
information they are comfortable sharing. Residents simply create a profile and enter critical property
and occupant information which is then made available to public safety agencies at the time of
dispatch. Data provided by resident’s within Community Connect is 100% secure and is used only for
the purpose of better serving the resident during emergency situations.
“When responding to a residence, there is often critical information that would assist in how we
respond to that incident. Letting us know who the best point of contact is in case of an emergency, if
yourself or family members have functional needs that we should prepare for, or even if you have
pets we should look out for, can really help us serve you in the most effective way possible when it
matters most” said Chief Jeremy Powell.
Community Connect is now available for residents to create household profiles and begin using the
service. The City of Greenville intends to listen to resident feedback and improve the service
About First Due: First Due is on a mission to end first responder and citizen injuries due to a lack of
information. First Due is focused on providing solutions for fire and EMS agencies and the
communities they serve, all with the goal of ensuring optimal preparedness for disaster situations.
For more information about Greenville Fire-Rescue’s Community Connect please visit:
Or Contact Sylvia Peace at 903-457-2940 or via email @ email@example.com